Thanks for contacting us about Transport

Thank you to the Parents and Carers who made contact with us regarding concerns/feedback about Transport before the start of the new school term. We had over 40 families contact us through our Tell Us form, our closed online community Facebook group or by email.  

As we represent the collective voice we needed to take this further to try and find out what what had happened.


Feedback from our Community


From our conversations we were told the following:   

There have been lots of issues around transport leading up to the start of the school year which is due to a few factors: 

  • ITU (Transport) have changed to a new system which has been quite fraught with difficulties
  • Information being sent and therefore input into the system late 
  • Late decisions for some pupils on placements
  • No applications received from parents
  • Misinformation being given to parents from schools and colleagues
  • Misinterpretation of information being given

Our thoughts now are very much on making sure this does not happen again and what can be implemented to make sure communication all round is improved. 

So what is going to happen next;

Transport have said they would be very happy to come along to one of our Support groups (hopefully in November) and would be willing to answer any questions you have or listen to your feedback.

We have asked that transport is embedded in everything to do with the EHC plan from the initial assessment process to the actual EHC plan reviews. Smoother communication is needed.   

We think having concise information available to families about the process would be helpful as reading policies after policies can be a lot to take in.

Making sure families are aware about how Post 16 transport is not a given just because your child has had transport for most of their education.  

 Our Parent Rep will be working with a small working group to address this and we have also asked that this links into the work are doing regarding the EHC Plan process .

Additional information

Taken from the enewsletter sent to us by Contact (Previously known as Contact a Family)

 We’d like to say a huge thank you to everyone who submitted evidence to our School Transport Inquiry which helped us secure a massive campaign win earlier this month.
As a direct result of what you told us, the Secretary of State for Education announced plans to review school transport statutory guidance to make sure all local authorities are providing school transport for eligible children with special educational needs.You’ll find more details of the School Transport report we published and the new information we’ve produced about school transport below.

As always, we hope you this e-newsletter useful. If you know anyone you think would benefit from receiving this free e-newsletter to their inbox every month then all they need to do is sign up.
And remember, if you care for a disabled child and need advice, support or information about benefits or any other aspect of raising a disabled child you can call Contact’s free helpline on 0808 808 3555 to talk to one of our parent advisers.


On 10th September the government announced plans to review school transport statutory guidance for children with special educational needs. The decision was made as a result of findings from Contact's School Transport Inquiry and report which brings together evidence we gathered from more than 2,500 parents.

We've produced new information for parents with disabled children about school transport and your rights and entitlements. For local parent carer groups and forums we have new advice on how to challenge local school transport consultations. If you have been refused school transport or want to find out about your rights to school transport, please call our helpline for advice on 0808 808 3555 (Open Monday-Fri 9.30am-5pm).

And remember, if you care for a disabled child and need advice, support or information, please call Contact’s free helpline on 0808 808 3555 to talk to one of our expert advisers who can offer detailed, one-to-one advice to families with disabled children.